What is the class cancellation policy?

Our cancellation policy applies to all reservations made through our platform.

Cancellations must be made 12+ hours before class start time. Reservations with a class start time less than 12 hours away cannot be canceled.*

*This policy may vary by studio.

Reservations canceled through our platform 12+ hours in advance of class start time will be refunded, unless the credits' valid to date has passed, or if the respective studio does not allow cancellations.

All studios with a "No Refund" cancellation policy list it under the “Pro Tip” section, or have a “No Refund” checkbox when you click “Reserve”. Members must accept and acknowledge this term before reserving.

Do not cancel reservations directly with the studio or gym. All reservations and cancellations must be completed on our website, mobile app, or by contacting our support team.